Claims 800.444.3916

The Metrogard Insurance Program claims staff is dedicated to the handling of municipal and school claims. By leveraging our experience, we feel we are able to provide our customers with industry leading claims management that results in a competitive edge for our Brokers who sell our products.

Our claims team consists of dedicated and experienced front line claims professionals who make the real difference in providing quality claims service to our customers. The claims organization is comprised of thirty-five professionals located in our Greenfield and Boston offices. We have six resident field adjusters and three attorneys handling our more complex Auto, General Liability and Professional Liability claims activity throughout New England.

With this local presence, we are able to better serve our customers by meeting with them face to face when necessary as we strive to deliver superior claims service. We are available to meet and discuss any claims issue with our customers and we encourage periodic claim reviews to help keep our Insureds and Brokers advised of their claim activity.

Our claims staff is “on call” twenty-four hours a day, seven days a week should one of your accounts experience an emergency claim situation requiring our response and assistance.

When Do You Report a Claim?

As soon as possible. When in doubt, send the incident or claim report to our claims office. Please remember to report any incident or notice of a claim promptly. This is especially important when dealing with incidents or claims that may trigger coverage under one of our claims made policies. Under the claims made forms, coverage is triggered when a claim for damages is presented to the Insured or to Metrogard/Diplomax rather than by a date of occurrence.

Reporting an Emergency?

Please call us directly in Greenfield (800-444-3916) when reporting any emergency property or casualty loss during business hours. If after hours, please call 800-288-2502 and one of our Claims Professionals will promptly return your call.

If you wish, we would be happy to meet with your claims personnel to discuss the claims reporting/handling process in more detail. For more information, contact Dave Dawson at (800) 777-8266 x413, or e-mail at ddawson@massamontinsurance.com.